Automation hits the knowledge worker: ChatGPT and the future of work

Abstract

The advent of Large Language Models (LLMs) like ChatGPT has sparked debates about their potential to automate knowledge work and transform the world of work. This policy brief examines the current and potential impact of LLMs on knowledge workers. The brief makes clear that while attention is often on job displacement, the larger effect is likely to be on the transformation of the day-to-day tasks of knowledge workers. It also discusses the importance of not only focusing on job quantity, but also job quality. Drawing on historical examples, the brief argues that technology is neither inherently good nor bad, but its impact depends on how it is managed.